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CT Center Dialer Interface Reference Manual

Batch File Structure

The CT Center interface has the ability to produce batch campaign files and to process batch result files. The actual dialing for these campaigns might be performed by your in-house dialer, IAT’s hosted CTImpact service, or some other outside hosted dialing service which complies with our standard file formats, which are defined below.

Campaign File Structure:

Standard campaign files are tab-delimited ASCII files which are written to your configured CTD (Cubs-To-Dialer) folder. The first record in the file consists of field headers and the second and subsequent records consist of data fields. Here is the layout for the data in the batch campaign files built by the CT Center interface:

Field#	Header Text	Data Source	Notes
1	ACCT_ID	Dnum
2	LAST_NAME	D2.1
3	FIRST_NAME	D2.1
4	CLI_ID	D1
5	CLI_NAME	CLI 1.1
6	LOGON		Cubs account
7	DESK	D10
8	CAMPAIGN		As defined in the Campaign Definition screens
9	CALLBK_PHN		As defined for the logon in the Process Parameter screen
10	HOME_PHN	D8
11	EMP1_PHN	F36
12	EMP2_PHN	F40
13	ALTPYR_PHN	F45
14-x			Extra phone numbers from FISCAL, as configured
x-y			Extra DEBTOR or FISCAL data fields, as configured

Result File Structure:

Not all of the data returned by CT Center is actually used by the Cubs interface. Only those data elements which are used are defined below:

Field#	Description	Notes
1
2	Dnum
3	Phone Number
4
5	Result Code
6	Call Date	YYYYMMDD
7	Call Time	HHMMSS
8	Campaign
9
10
11
12	Logon
13	Agent ID

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