CT Center Documentation > Reference Manual Menu
It is essential that each result code which is configured on your CT Center host is also configured on the Cubs side. If an un-configured result is encountered in production, it will be ignored. As new result codes are added to your CT Center host, they must also be added to the Cubs interface through the Result Code Definition screens.
A newly installed CT Center Dialer Interface has a list of the default result codes already partially defined. The definition of actions to be taken for each of the default result codes is the most important preliminary step to be completed for new installations of the CT Center Dialer Interface.
Please refer to the Results Processing Logic page to understand how the database is updated according to the configuration parameters entered here.
There are 2 screens for this program, the main screen and the detail screen.
The main screen lists the result codes and their corresponding note text definitions with 20 result codes per page. It gives the user the ability to navigate through the larger list by looking at the next page or going back to the previous one. A list of all result code details can be printed. Existing result codes can be modified or deleted. New result codes can be added. For modifying or adding result codes, control is passed to the detail screen.
|
|
||
|
IAT Dialer Result Code Definitions |
||
|
Nbr Name
Note Text |
||
|
001. 900_PROMISE_TO_PAY AGT RESULT -
PROMISE TO PAY |
||
|
002.
901_NO_PROMISE
AGT RESULT - NO PROMISE |
||
|
003.
902_NO_PROMISE
AGT RESULT - NO PROMISE |
||
|
004.
903_NO_PROMISE
AGT RESULT - REFUSE TO PAY |
||
|
005.
904_NO_PROMISE AGT
RESULT - DISPUTED DEBT |
||
|
006.
905_NO_PROMISE
AGT RESULT - INSURANCE |
||
|
007.
906_NO_PROMISE
AGT RESULT - LEGAL |
||
|
008.
907_WILL_CALL
AGT RESULT - LEFT MSG TO CALL |
||
|
009. 908_WRONG_NUMBER
AGT RESULT - NUMBER DISCONNECTED |
||
|
010.
910_WRONG_NUMBER
AGT RESULT - CALLEE SAID WRONG NUMBER |
||
|
011.
ANSWER
ANSWER |
||
|
012.
ANS_MACHINE_ANSWER
ANSWERING MACHINE (ANSWER) |
||
|
013.
ANS_MACHINE_HANGUP
ANSWERING MACHINE (HANGUP) |
||
|
014.
ANS_MACH_LMTC
AM / LEFT MSG TO CALL |
||
|
015.
ANS_MACH_NO_MSG
ANSWERED BY MACHINE - NO MSG DELIVERED |
||
|
016. ATTEMPT_XFER_LMTC
ATTEMPTED TRANSFER |
||
|
017.
BUSY
BUSY |
||
|
018.
DIRECT_XFER
DIRECT CALL TRANSFER |
||
|
019.
FAST_BUSY
FAST BUSY |
||
|
020.
FAX_MACHINE_DETECTED
FAX MACHINE DETECTED |
||
|
|
||
|
(B)ack, (N)ext, (A)dd, nbr, (D)elete,
(P)rint, e(X)it: |
||
|
|
||
The list of result codes is sorted alphabetically by the name.
B: Back a page. Used if there are more result codes than fit on a single page and this is not the first page.
N: Next page. Used if there are more result codes than fit on a single page, and this is not the last page.
A: Used to add a new result code. An empty detail screen will be displayed, ready to define the new result code.
nbr: Modify an existing result code definition. Entering a number activates the detail screen for the result code on that line number. That number must exist or an error message is displayed.
D or Dnn: Delete an result code definition. If “D” is entered, another prompt will display, “Enter line number to delete:”. Once a line number is entered, that result code definition will be deleted. If Dnn is entered, it is the same as if “D” is entered and “nn” is entered for the second prompt.
P: Print a hard copy listing of the entire result code configuration table.
X: Exit from the Result Code Definition program
|
|
||
|
IAT Dialer Result Code Details |
||
|
Result Code: ANS_MACH_LMTC |
||
|
Next Work Days: 3 |
||
|
Priority: 1 |
||
|
Disable Phone: |
||
|
New Desk: |
||
|
New Status: |
||
|
Failed Attempt: Y |
||
|
Note Text: AM / LEFT MSG
TO CALL |
||
|
CF
Activity: N |
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
|
||
|
(/)change, (D)elete, (F)ile, e(X)it:
|
||
|
|
||
Result Code: Enter the CT Center result code, up to 25 characters. Only use upper case alpha characters, digits, and the underscore character. This is a required entry.
Next Work Days: Enter the number of days to set the tickler ahead for this result code. This is an optional entry. If a value is entered, it must be an integer number.
Note: Update of the tickler is conditional. It will only be updated if the “failed attempt” parameter is set to “N”.
Priority: Enter the new priority to set on the tickler for this result code. This is an optional entry. If a value is entered, it must be an integer number.
Note: Update of the tickler is conditional. It will only be updated if the “failed attempt” parameter is set to “N”.
Disable Phone: Enter ! to disable or D to delete phone numbers for this result code. This is an optional entry. If a value is entered, it must be either ! or D.
Warning: On your CT Center system, you have the ability to define the number of maximum attempts to reach what looks like a dead phone number. After that number of tries, a special MAX_xxx result code is returned. The “Disable Phone” update parameter should only be configured for the MAX_xxx result codes. For example, you may get multiple SIT (Special Information Tone) result codes, but after the configured number of tries, a MAX_SIT is finally generated.
New Desk: Enter the desk to change to for this result code. This is an optional entry. If a value is entered, it must be a valid desk.
New Status: Enter the account status to change to for this result code. This is an optional entry. If a value is entered, it must be a valid status code.
Failed Attempt: Enter Y or N to answer this question: “Is this result code considered a failed attempt?” This is a required entry.
Warning: In all reporting and internal calculations for this interface, a “successful” attempt is on for which the “failed attempt” parameter is set to “N”. This is a bit slippery, using a double negative, so please be careful with it.
Note: Update of the tickler (“next work days” and “priority” parameters) is conditional. It will only be updated if the “failed attempt” parameter is set to “N”.
Note Text: Enter the text for the note line. Leave empty to disable the note for this result code.
CF Activity: Enter Y or N to answer this question: “Should this result code update the CF-Activity report?” This is a required entry.
/: Move the cursor to the first field on this screen to modify the previous values in any of the fields
D: Delete this result code definition.
F: File (or save) changes made to this result code.
X: Exit from the detail screen, returning to the main screen.
Copyright 2012, Cubs Consulting, Inc.