CT Center Documentation

CT Center Dialer Interface Reference Manual

Please click on the links below for elaborations of each of the topics:

· Frequently Asked Questions

· Configuration Programs

o Campaign definition

o Agents definition

o Result Code definition

o Processing Parameters definition

· Query Programs

o Campaign query

o Result History query

o Debtor query

o IO Log query

· Operations Programs

o Build Campaigns

o Dial WIPs

o Process Results

o Start Interactive IO

o Stop Interactive IO

· Campaign Building Logic

· Results Processing Logic

· Common Customizations

· Glossary of terms

· Technical information

o Using phantoms

o Internal system design

o Batch file structure

Copyright 2012, Cubs Consulting, Inc.