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The word “phantoms” describes background processes which can be run as part of the computing environments (UniVerse or jBASE) upon which TCS is built. Phantoms have the following advantages:
- A process running as a phantom doesn’t use up a TCS or computing environment license for a port.
- For automated processes, some users prefer to not use screen real estate. Rather just turn them on and let them go.
For the TCS / CT Center dialer interface there are a couple of processes which have historically been implemented as phantoms. They are the Interactive IO program and the program which processes batch return files.
CCI has a software add-on for TCS called the Phantom Job Processor which gives a user-friendly interface for managing phantoms at the enterprise level. Additionally, we have been able to customize commands, as needed, for agencies to make the interface processes run in the background.
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