CT Center Documentation > Reference Manual Menu
The off-the-shelf version of the CT Center Dialer interface will fit the needs of most agencies. However, in some cases, operational procedures and business logic at Cubs users have evolved away from the generic. In our design and construction of the interface, we allowed for the inevitable need to customize this product to meet the individual needs of our various users. Here are some common areas where the product has been customized.
- Add call-back phone number to campaign definition, instead of using the logon-specific number as defined in the processing parameters.
- Add branch name to campaign definition.
- Customize sort order of accounts within campaign.
- Reaction to some disturbing legal precedents about dialing cell phone numbers:
o Exclude cell phone numbers from campaigns.
o Create separate campaigns for cell phone numbers.
- Disable employment phone numbers from being added to campaigns.
- Packet member variations:
o Modify acquisition of missing phone numbers from packet members.
o Exclude packet members from total balance calculation.
o Filter packet member status before using data.
- Adjust times for agencies in multiple time zones. This is especially important in deciding when to send a timed WIP account to the dialer.
- We try to keep you out of trouble with the FDCPA by not sending accounts to be dialed which have had current activity. However, the definition of what constitutes current activity sometimes varies from agency to agency.
- Use logon-specific result codes tables.
- The update of the Cubs tickler file sometimes needs to be disabled.
- Update FISCAL fields.
- Modify update procedures for packet members filtered by:
o Balance due.
o Status codes.
- Phone number deletions interface with custom data files:
o Update a deleted phone numbers data file with number being deleted.
o Get new replacement number from file populated from outside data source (i.e. Lexis-Nexis).
- After so many repeated specific result code instances, use that as a trigger to update a FISCAL field.
Copyright 2012, Cubs Consulting, Inc.