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CT Center Dialer Interface Reference Manual

Query Programs – Debtor Query

The Debtor Query screen provides access to selected current data about a particular Cubs debtor account and a full display of its historical interactions with the dialer system.

The results history section is in reverse chronological order with the most recent results appearing at the top. If there are more historical results than can fit on the screen, use the (N)ext and (B)ack command line options to scroll through the data.


	IAT Dialer Debtor Inquiry
	Dnum: 100001 HITCHCOCK, JOHN Cli: 1001 Sts: ACT Bal: 525.49
	Last Exclusion: 10/28/09 Current Activity – Worked today per CF file attr 8

	Call Attempts **Last Built Last Submitted**
	Successful: 26 Date: 11/02/09 Date: 11/02/09
	Failed: 42 Campaign: RED_MTN Time: 13:08:32
	Total: 68 Campaign: RED_MTN

	Results History:
	Date Time Phone Number Campaign Result Code
	01. 11/02/09 13:09:15 (718)745-8107 RED_MTN TRANSFER_TO_OPERATOR
	02. 10/30/09 09:40:05 (718)745-8107 ORANGE ANS_MACH_LMTC
	03. 10/30/09 09:22:43 (718)745-8107 ORANGE BUSY
	04. 10/22/09 18:14:01 (718)745-8107 PURPLE MAX_NO_ANSWER
	05. 10/22/09 17:23:48 (718)745-8107 PURPLE NO_ANSWER
	06. 10/22/09 17:00:07 (718)745-8107 PURPLE NO_ANSWER
	07. 10/22/09 16:37:13 (718)745-8107 PURPLE NO_ANSWER
	08. 10/22/09 16:19:26 (718)745-8107 PURPLE NO_ANSWER
	09. 10/16/09 13:12:52 (718)438-2280 BLUE MAX_SIT
	10. 10/16/09 12:27:38 (718)438-2280 BLUE PRI_SIT
	11. 10/16/09 12:08:22 (718)438-2280 BLUE PRI_SIT

	(N)ext, e(X)it, (/):

Data Fields Requiring Explanation:

We feel that most of the data on this screen is self-explanatory. However there are a few fields which require explanation.

Last Exclusion: Accounts which are excluded at campaign building time, while working WIPs, or when being re-qualified by CT Center have an audit trail for the date and reason for the exclusion. The possible reasons for excluding an account from dialing are:

Status code – the account had a status code set up to be excluded in the Process Parameters definition screen

Desk – the account belonged to a desk set up to be excluded in the Process Parameters definition screen

Client – the account belonged to a client set up to be excluded in the Process Parameters definition screen

Do Not Call – the account had a value other than “N” in the Fiscal Do_Not_Call field

No Phone Number – the interface programs were unable to find a valid phone number for this account

Future Next Work Date – the tickler pointed to a future next work date unless overridden by setting in the Process Parameters definition screen

Current Activity – the interface programs found that the account had current activity. The explanation for this reason is expanded to show the type of activity found. It will be one of the following:

Last payment date

Last action date

Status code change date

Desk change date

Cancellation date

NSF date

Worked today, per CF file attr 8

Last Built: Shows the date and campaign name for the last time that this account was included in a campaign list.

Last Submitted: Shows the date, time and list name (either campaign name or WIP list name) for the last time that this account was interactively submitted to CT Center for dialing.

Command Prompt Options:

N: Next page. Used if there are more historical results than fit on a single page and this is not the last page.

B: Back a page. Used if there are more historical results than fit on a single page and this is not the first page.

X: Exit from the debtor query screen, returning to the menu.

/: To enter another debtor account number.

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