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CT Center Dialer Interface Reference Manual

Configuration Programs - Campaign Definition

Stacked Recall Statements

 

 

The Stacked Recall Statements build strategy takes advantage of the dynamic that the output list from one Recall statement is used as the input list for the next Recall selection.  It is used in one of several scenarios.  Here they are:

-          Some agencies build a large list each weekend of accounts that they want to work in the coming week.  The stacked recall strategy allows them to get the large list in the first statement and then to refine the selection in the second statement.

-          It sometimes happens that 450 characters isn’t enough to enter the desired selection criteria.  When that is the case, the large Recall statement can be broken into 2 smaller statements.

-          Perhaps you want to select against attributes in 2 files.  Usually, there are “translation” dictionary items which allow you to accomplish that in a single Recall statement.  However, if such dictionary items are missing, or if you feel that breaking it up into 2 separate selects (one against each file) will be easier to understand, then this build strategy can be used for that.

 

 

 

        IAT Dialer Campaign Details – Stacked Recall Statement        

   Campaign:  CAMPAIGN_2

       Type:  CTImpact

      Cycle:  X

First Recall Statement:       

  GET-LIST WEEKLY.DIALING.LIST

    

 

 

 

 

Second Recall Statement:

  SELECT DEBTOR WITH PRIMARY “1” AND WITH THIS AND WITH THAT AND WITH

  EVERYTHING ELSE YOU MIGHT WANT

 

 

 

 

 

 

 

 

 

(/)change, (D)elete, (F)ile, e(X)it:

 

 

 

Screen Prompts:

Campaign, Type, and Cycle:  These prompts are documented in the Detail Screen section of the main Campaign Definition page.

 

First Recall Statement:  Enter (or edit) the first Recall statement that will be used to select debtors to add to this campaign.  We suggest that any selection statement include the condition, ‘WITH PRIMARY “1”’ to avoid calling packeted accounts more than once in the campaign.

 

The statement you enter can be up to 450 characters in up to 6 screen lines.  The program will manage the lines, breaking them up on word boundaries for you.  As you are entering text, there will be 2 informational lines at the bottom of the screen.  They look like this:

 

Approximately 340 characters left out of 450

Enter <CR> for next line, / to back up, # to finish.

 

Second Recall Statement:  Enter the second Recall statement which will refine the selection list generated in the first Recall statement.  Entry works exactly as in the First Recall Statement documented above.

 

Command Prompt Options:

/:  Change the campaign definition.  Control goes to the top prompt and proceeds, field by field, back to the command prompt.

 

D:  Delete this campaign.

 

F:  File this campaign to save it.

 

X:  Exit this screen without saving any changes.

 

 

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